Support Sucks!
Everyone, at some point in their lives, has to ring up a support line for an issue they have. I have only ever once had a good experience with a support person, the other half a dozen times have been mediocre or horrible.
Yesterday I rang up Compaq support, you listen to the voice and it gives you options. That’s fine if you are ringing once, but if you ring multiple times, it gets a little irritating. Anyway, once you have been through that, they put you on hold and play the shittiest tunes ever. Who would listen to the crap they play, honestly? And what makes it worse is that you have to listen to it while you wait for a human to answer.
So back to the story, I rang them up. I gave my details. A told the support person my issue. All I want is a recovery disc so I can reinstall my operation system and an expresscard blank. The reason I don’t have either of these things are because when I sent my computer away for repair a couple of months ago, they never gave them back to me. This is thier problem and I should be entitled to them.
It shouldn’t be too much trouble to just get these two things sent to me, but no, they don’t send recovery cds, you have to use the recovery partition. After trying to explain my situation multiple times, she ended up telling me that my hard drive will have to be completely reimaged. Screw doing that, its much more convenient for me to pirate the operating system than having it sent away for a few days.
The second part was even more horrible because the person wouldn’t give me one unless I had the case number from the last support call. Like I kept that information! It would have been thrown out with all the rest of the random papers in the house. I had proof of the case on the job report, but the person wouldn’t listen. After about ten minutes, I found the first case number and also read out the job report. After being put for hold again for ten minutes or so, she said she can’t get the records and will ring me back.
Now that didn’t happen did it. I have no fucking idea what is going on, but at this point I am pissed off and want nothing to do with them. I’m just going to download it. Screw them! Then this morning, I get a phone call from the repair centre telling me they got a case sent through and wanted to know if they were getting any parts or what not. Now I might know what is going on if the support person rang back to tell me what was going on, but no, I am left in the dark.
Eventually I said that I will just buy a Vista Upgrade disc and install that so I don’t need the recovery stuff. I still have no idea on what is going on with the expresscard slot, that just so happens to be filling up with dust. I don’t think dust is good for it and it is their fault that it is doing that because they never returned my expresscard blank. They should really do something about it.
Why does support suck? I have only once got good support, at it just so happened to be on a public holiday. I got through fast, the person understood that I knew what I was doing and quickly pushed me through to getting it fixed. I was happy with the support I got there. Why can’t they treat me like a normal computer user, not some dumbass that got a virus or uninstalled a driver or some shit like that? Can you get good support anywhere???
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A guy I know once spent 16 hours arguing with Bigpond, over whether port 445 (Windows file sharing) was blocked on their Internet connections. They said it wasn’t. It was.
15 customers were churned. Bigpond didn’t notice. That’s the problem.
The price you pay for having a laptop…
*Builds his own computers, has never had to ring customer support(probably cos there isn’t one)*
But I hear that Dell have THE worst customer support.
That sucks, a few weeks ago I was changing internet service provide from ihug (www.ihug.co.nz) to the wonderful orcon (www.orcon.net.nz). ihugs phone system frustrated me, because you’d do the normal selection, then hear a three fucking min long message saying how they had a huge number of calls and with the basic settings for their connection. This wouldn’t be so bad if a) I didn’t happen to call them 20+ times that week b) they’d have a button to skip it. The worst thing is that once it was finished, you were immediately put through to someone. !@:$%5!
also do note that the above commend probably shocked grammar nazis everywhere, my excuse is that its 12:06am andr i’m exhausted. yum9me can fix it up for me